Orientation & Training
First, you train us in the basics of what you want your staff and customers to know.
Then, we capture the information for print and A/V and produce the necessary materials. Once the framework for training has been established, we will help you develop very simple and direct Orientation and Training protocols for:
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 Internal Orientation, training, and marketing between departments - Negotiations and transactions between departments must flow smoothly to ensure optimum operational performance. If you can't get it right internally, chances are you're losing sales regularly. Cooperation is vital!
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 Customer orientation - Your customers need to know all about your company, what services and value-added support you offer...things not necessarily presented in marketing materials.
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 Customer training - Your products and services may require training in order for your customers to be authorized - or just comfortable with - installing or implementing what you sell to them.
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 Vendor training - Your vendors need to supply training materials, videos, and live workshops for your customers to make certain their products and services are utilized to the fullest by your customers.
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 Telephone, email, FAX, and Counter Sales Manners Training and monitoring - AN ABSOLUTE MUST!!! If your employees are dropping the ball here, you may never know about it. People don't generally take the time to inform management regarding poor customer service and bad attitude problems...they just silently take their business to the competition. (Think of it as your ad dollars attracting business for your competitors.)
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 Internships - Great method for identifying future talent for your company...plus you're helping train young people in regard to the realities of the business world.
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 In-bound and out-bound telemarketing, FAX and e-commerce scripts and resources AND counter sales skills and techniques - Selling up, cross-selling, add-on sales...these and more require that current product knowledge and sales techniques be made available to all of your employees.

Call Bob at 901.626.2487 for details.

A Business Orientation And Training Specialist Is Marketing Express First, you train us in the basics of what you want your staff and customers to know. Then, we capture the information for print and A/V and produce the necessary materials. Internal Orientation,Vendor training,Manners Training,Graphic design,copywriting, photography,consultant,speeches,internet marketing,marketing communications,Print ads,Brochures,direct mail,catalogs